Welcome
Pay Rent
- Open your bank app
- Find "Send Money with Zelle"
- Enter: kathleen168@yahoo.com
- Add your unit number + month in memo
Example: "Apt 2 - April rent" - Send!
Zelle is free and built into most banking apps. It's the fastest way to pay rent!
Sign Up for Zelle →Utilities & Services
Not accepted: Plastic bags, styrofoam, food-contaminated items
Report Maintenance
Select priority level for proper response time
For fire, medical emergency, or crime in progress
📞 Call 911If you smell gas, evacuate first, then call from outside
📞 1-800-276-2722Log the incident so we can follow up
This will immediately alert the property manager and dispatch a vendor.
Upload at least 1 photo or video of the issue. This helps us diagnose and fix it faster.
Now that you're safe, log what happened so we can follow up.
Request
Lease Agreement
Area Information
Community Corkboard
My Account
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📋 Welcome Packet
Welcome to The Residence
730 N Main Street, Wilkes-Barre, PA 18702
For non-emergencies, allow 24-48 hours for response. For emergencies, call immediately.
📱 Venmo: @TheResidencePA
Always include your unit number in the memo!
- Submit request through this portal (photos/videos required)
- Property manager reviews and assigns vendor
- Vendor provides quote and ETA
- You'll receive a text with scheduled time
- Vendor completes work
10:00 PM – 8:00 AM daily. Keep noise to a minimum to respect your neighbors.
Pickup is Tuesday. Put trash out by 6 AM. Use proper bags and bins. No loose trash in hallways.
Park only in your assigned spot. Visitor parking in designated areas only. No blocking driveways or fire lanes.
Pets must be approved in writing. Pet deposit required. Clean up after your pet immediately. No aggressive breeds.
No smoking inside the building or within 25 feet of entrances. This includes vaping and marijuana.
Guests staying more than 7 consecutive days must be reported to management. You are responsible for your guests' behavior.
Keep entry doors closed and locked. Do not prop doors open. Do not give keys or codes to non-residents.
Report maintenance issues promptly. Do not make alterations without written approval. Keep unit clean and sanitary.
- Provide 30 days written notice before lease end
- Schedule a move-out inspection with management
- Return all keys and access devices
- Leave unit in broom-clean condition
- Provide forwarding address for security deposit return
Security deposit will be returned within 30 days, minus any deductions for damages beyond normal wear.
By signing below, I acknowledge that I have read and understand the building rules, policies, and procedures outlined in this Welcome Packet. I agree to abide by these guidelines during my tenancy at The Residence.