Privacy Policy

Effective Date: April 14, 2026

Concierge at The Residence ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our property management portal and related services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address
• Tenancy Information: Unit number, lease details, and property address
• Communication Data: Maintenance requests, messages, and correspondence
• Media: Photos and videos submitted with maintenance requests
• Payment Information: Rent payment history and payment method preferences (we do not store full payment card details)

How We Use Your Information

We use your information to:

• Manage your tenancy and provide property management services
• Process and respond to maintenance requests
• Send important notifications via SMS text message and/or email regarding your unit, lease, or building
• Coordinate with vendors for repairs and maintenance
• Communicate about rent payments and lease matters
• Improve our services and portal functionality

SMS/Text Message Communications

By providing your phone number and using our services, you consent to receive SMS text messages related to:

• Maintenance request updates and scheduling
• Emergency notifications affecting your unit or building
• Important property management announcements
• Appointment confirmations with vendors

Message frequency varies based on activity. Message and data rates may apply. You may opt out of non-emergency SMS communications by contacting us at the information below.

Information Sharing

We may share your information with:

• Service Providers: Vendors and contractors who perform maintenance and repairs at your unit
• Property Staff: Property managers and maintenance personnel
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement reasonable security measures to protect your information, including encrypted data transmission and secure storage. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your information for as long as you are a tenant and for a reasonable period thereafter for legal and business purposes, typically in accordance with Pennsylvania landlord-tenant record retention requirements.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of non-essential communications

Third-Party Services

Our portal may contain links to third-party websites and services (such as utility providers, payment platforms, and local resources). We are not responsible for the privacy practices of these third parties. Please review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the effective date.